Customer Service

We only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by the webshop.

The effective date for the validity of these conditions is 29/08/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.

Webshop software Mijndomein

Our webshop has been developed with software from Mijndomein. Personal data that you make available to us for the purpose of our services will be shared with this party. Mijndomein has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Mijndomein is obliged to take appropriate security measures based on the agreement we have concluded with them. Mijndomein uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Purpose of data processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for your explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, the webshop may be required by law to share your data in connection with tax or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will store your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. Based on applicable administrative obligations, we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your order.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we only send transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the case of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time.