Customer Service

iDEAL is the most used payment method in the Netherlands. Payments can be made via the 10 major banks in the Netherlands: ABN AMRO, ASN Bank, Bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and van Lanschot.

Maestro and Mastercard are both services of the company MasterCard Worldwide inc. Mastercard is a credit card, Maestro is a debit card. The payment method of these cards differs slightly. The payments you make with a debit card are immediately debited from the account, those of credit cards are not.

The Visa / credit card is a card with which you can pay worldwide. Each expense is only debited from the bank account at the end of the month. With a normal bank card, this always happens immediately. The issuer of the credit card advances you each payment. At the end of the month, they send you an invoice with all the payments you have made. You can pay that invoice in full immediately, within a few days of receipt. In that case, the advance costs you nothing. You have then actually had a very short, interest-free loan.

Bank transfer, If a customer chooses bank transfer, he will see a screen with a payment request with a unique identifier. The customer can then log in directly to his own trusted banking environment to transfer the amount, or he can choose to first send the request to his e-mail and transfer it later.

PayPal is the most well-known online wallet and makes it possible to receive worldwide payments. Customers can pay via PayPal with their credit card, bank account or PayPal balance. Payment is also possible via telephone or tablet and without entering bank or credit card details.

Belfius is one of the largest Belgian banks. The bank provides its own payment solution for its customers. Belfius customers can make real-time payments in their trusted banking environment. The information such as beneficiary, amount and description are provided in advance, which eliminates the chance of failed transactions. Payments via Belfius Direct Net are guaranteed and the status is immediately available. This makes the payment method an excellent way to receive payments from Belgian customers.

Bancontact is the most popular payment method in Belgium. Users have a physical card that is linked to credit on a Belgian bank account. The card is suitable for both online and offline payments. All major Belgian banks are affiliated and make payments via Bancontact possible. Payments are guaranteed and confirmed immediately. In addition, payments via Bancontact are always 3D-secure.

Bank transfer, also transferring yourself is possible, once you have placed the order you will come to a page where you will see a code, you will be asked to mention this when you transfer yourself. Only then will the payment be processed automatically. It is better not to transfer to our account number yourself because we will not receive a notification in our system and your order will remain unpaid. The order will then not be processed, and after 14 days you will automatically receive a reminder of the outstanding payment. We would like to be informed when the payment has been made. If you can show proof of payment by email, this can speed up the processing of your order.